Site hacked, down, blacklisted. We intervene in 4 hours.
Recovery Blend is the emergency intervention to eradicate the threat, restore service and harden the site. Immediate containment, forensic analysis, fortification. Zero panic.
Symptoms of an active emergency.
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Site down or inaccessible
Users see errors, search engines stop indexing, revenue is frozen. Every hour that passes is concrete damage.
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Malware or compromise
Strange redirects, sudden pop-ups, modified files, antivirus blocking access. An attacker is inside.
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Blacklists and penalties
Google Safe Browsing, browser warnings, emails blocked by providers. The brand is publicly compromised.
The recovery path (max 48h per step)
Four phases from emergency to definitive hardening. 4-hour response SLA.
- WITHIN 4h
Containment
Safe maintenance mode, isolation from external access, emergency backup. We stop the bleeding first.
- 24h
Forensic Analysis
Code scan, breach tracing, reconstructing the event chain. We deliver the Recovery Blueprint.
- 24-48h
Cleanup and Restore
Malware eradication, integrity validation, blacklist delisting requests. The site comes back online, clean.
- POST-RESTORE
Fortification
Closing the vulnerability, WAF firewall setup, server hardening. Zero recurrence on the same vulnerability for at least 90 days.
Frequently asked questions
How long before you're back online?
Response within 4 hours (contractual SLA for critical compromises). Operational restore typically within 24-48 hours of response, depending on severity. Response means: we've isolated the site, run an emergency backup and started forensic analysis, not that the site is already back online. For e-commerce and SaaS with High disaster recovery, we activate a dedicated 24/7 Slack channel during the intervention.
What happens if I've lost data?
The first thing we do is an emergency backup of whatever is still recoverable. If you have recent backups, we restore from there. If not, we try to recover as much as possible from the compromised server and from search-engine mirrors.
Is being hacked normal? Can I prevent it?
It's normal without the right protections. Most SMB compromises happen via outdated WordPress plugins, weak credentials or misconfigured shared hosting. The Security Check-up is prevention, one-time, then Care Blend keeps protections updated monthly.
After the intervention, are you our partner going forward?
The Recovery intervention doesn't include future support past the 30-day monitoring. We typically propose Care Blend Pro to handle updates, continuous monitoring and micro-interventions to prevent recurrence. It's the natural choice after a Recovery.
And if the site is compromised again?
If it's compromised through the same exact vulnerability within 90 days, the cleanup is free. It's our incentive to do serious fortification, not superficial patches.
Can you intervene if the site wasn't built by you?
Yes, in fact most Recovery interventions are on sites from others. Our forensic analysis process is stack-agnostic. After the intervention, if you want to continue with Care Blend Track B (the maintenance path for sites we didn't develop), we'll offer dedicated terms.
Site in emergency? Every hour counts.
4-hour response SLA for critical compromises. Write to us now and we'll trigger the intervention as fast as possible.